Returns & Exchanges

At NBW Ministries, we want you to be fully satisfied with your apparel; if you are not, we offer returns or exchanges on unworn items within 30 days of delivery. Our goal is to ensure your fashion experience reflects the excellence and spirit of our mission.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided through our system.

3

Package Your Items

Place the original, unwashed items in their original packaging and securely attach the shipping label to the outside of the parcel.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing